Remote Access Scams

Have you ever had a call out of the blue from someone claiming to be from Microsoft?

The caller will usually say that they have been alerted to a problem with your device, and that they need to carry out urgent repairs. The situation is so worrying that in fact, they need to log into your computer NOW. They encourage you to allow them to access your computer via a Remote Access programme – such as AnyDesk, Team Viewer, Microsoft Remote Desktop etc. These are genuine tools with a legitimate purpose and you may have used some of these when on the phone to IT.

If the fraudster gets access to your device, they may install viruses or other malware which then steal your data. Some particularly unpleasant criminals may even impersonate your bank’s fraud team, and claim that a problem with your device or internet connection has led to money being stolen from your account. This gives them an excuse to ask you to log into your online bank whilst they are remotely connected to your device. They will then encourage you to move your money into a “safe” account which is under their control. These fraudsters are very persuasive and persistent.

• If you receive a call claiming to be from your bank’s fraud team, end the call, and either wait 30 minutes or use a different phone to call the official customer service number (you’ll find this on the back of your bank card).
• If you receive a call claiming to be from IT, ask for the call reference number and end the call. Wait 30 minutes or use a different phone to call the IT team using their usual number. Microsoft do not call people out of the blue. You can read more about this type of scam on the Which? website.

Other useful articles can be found in our Counter Fraud Newsletters on the Publications page.